• Community Liaison

    South Haven Area Chamber of Commerce
    Job Description
    The Community Liaison is the “front door” to the community and the first point of contact to the South Haven Area Chamber of Commerce.  They are integral in maintaining the positive and upbeat image of the organization in keeping with established branding and messaging.  Responsible for the day-to-day operation of the Chamber of Commerce, they are the backbone to the organization ensuring that its smooth operation supports a mission “to build a vibrant and prosperous community, and have fun doing it!”  The Community Liaison is familiar with all aspects of the business community and recognizes that their knowledge, demeanor and professionalism may be the basis upon which a customer makes a decision to do business in South Haven.
    To ensure a high level of proficiency with the Chamber’s operations, these are the tasks and responsibilities of the Community Liaison position.
    General Duties:
    • Answering phone calls, inquires and requests for information 
    • Preparing relocation, tourist information, and membership packets
    • Coordinating the Chamber’s volunteer program through membership, schools, and the courts or as determined
    • Providing support to the Ambassador program, including coordination of Ribbon-Cutting events, and all promotions relating to such
    • Coordinating with sales representatives and Chamber vendors
    • Preparing Chamber mailings and assisting members with bulk mailings
    • Registering attendees for Chamber programs
    • Providing general office support and support to the executive director
    • Updating and maintaining operating policies and procedures
    • Ensuring that a sufficient number of supplies are on hand at all times
    • Performing routine cleaning and maintaining the cleanliness of the Chamber office environment
    • Changing the slides for the exterior digital sign as needed
    • Other tasks and responsibilities as assigned
    Accounts Receivable:
    • Billing, posting, and collecting all Chamber revenue and administering the accounts receivable function of the Chamber
    • Reconciling and preparing all bank deposits including office revenues and PayPal account
    • Other tasks and responsibilities as assigned

    Membership Management:
    • Maintaining all databases
    • Understanding all benefits associated with membership, and maintaining an adequate supply of new member kits
    • Promoting the Chamber to members and maintaining an adequate supply of members’ materials in-house on display
    • Scheduling new member and membership retention visits for the executive director
    • Administering all new memberships
    • Reconciling dues and administering membership drops
    • Working with members to maximize the benefits associated with membership and in receiving the best return on their investment
    • Distributing referrals and leads to membership
    • Other tasks and responsibilities as assigned
    The Community Liaison has a superior proficiency in computer software applications, including all Microsoft products. Experience with database management and web-site administration preferred. Working at a high level of administrative support, the Community Liaison possesses excellent communication and customer service skills, and has a proven ability to multitask. They are flexible, innovative, task-oriented, and take initiative, recognizing that the work environment is dynamic, fluid and ever-changing.
    Minimum Requirements
    To ensure the success of the position, the Community Liaison will:
    • Type 45WPM minimum
    • Have excellent telephone and interpersonal skills
    • Demonstrate a proven ability with Word, Excel, Publisher and PowerPoint – certification preferred
    • Possess an associates degree, two years of experience in a high level administrative support position
    • Possess a current Michigan Drivers License and own a vehicle to run errands in the South Haven area
    • Have an excellent knowledge of the greater South Haven area and region
    • Be available for some weekend and evening work
    This is a non-exempt 30 hour per week position with some evening and weekend work required.

    CLICK HERE for a PDF of this job description.

    To apply, please submit your resume, cover letter and salary requirements by e-mail, postal mail or in person to South Haven Area Chamber of Commerce 606 Phillips St. South Haven, MI 49090.
    Contact Information