• Coordinator Small Business Development Center

    Job Type      Full Time, Regular
    Pay Type      Nonexempt/Hourly
    Pay Grade   D
    Campus Location WMU-Kalamazoo - East Campus
    Salary Range          Pay is commensurate with qualifications and experience, combined with an excellent benefits package.
    Number of Vacancies    
    General Summary            
        Provides a wide variety of administrative services for the Michigan Small Business Development Center which includes administration of the University’s student accelerator program.
    Major Duties           
        May resolve complex customer problems and questions regarding starting a business, access to capital, withholding taxes, various federal, state and local programs focused on addressing needs of small business owners. Explains procedures diplomatically and effectively, responds independently and in a timely accurate manner to general and complex inquiries.
        Generates training reports, economic impact reports, counselor activity reports, and provides other analysis, correspondence as required. Maintains client records in compliance with relevant government agencies.
        Leads budget support and purchasing processes for the department and grant accounts; completes transfers, prepares and analyzes budget reports. Leads monthly budget monitoring and reconciling. Develops and submits quarterly financial reports.
        Responsible for prompt and accurate intake of clients into the Small Business Development Center Network. Provides administrative support for the University’s student accelerator program. This includes contacting students, updating and maintaining databases, generating reports, coordinating internal and external events, processing invoices, and overseeing student interns.
        Speaks knowledgably about relevant government programs available to the public.
        Coordinates the department’s annual training calendar and sponsorship program for Southwest Michigan’s seven county region. Meets with local and county chamber presidents, economic developers and external partners to negotiate training and sponsorship contracts and schedule training events. Requests, creates and distributes regional marketing materials, both print and internet based. In charge of communicating marketing efforts through the region. Coordinates all marketing efforts between the University and external partners.
        Maintains current knowledge of relevant loan products, other small business financing options, and available business support resources including public, private and nonprofit programs. Supports the department’s initiatives through the development of expertise, establishing contacts, and contributing to programs that support the various business communities.
        Assists in the marketing efforts of the University’s student accelerator program through social media, email and other written forms of communication. Makes content updates on Program’s University website.
    Minimum Qualifications  
        High school diploma or equivalent.
        Three years’ relevant experience.
        Desire for continuous life long learning.
    Desired Qualifications     
        Associate’s degree in related field preferred.
        Five years’ relevant experience.
        Proficiency with word-processing and spreadsheet software.
        Experience with using and querying databases and entering and tracking budget data.
    Special Instructions to Applicants        
        Internal applicants should use the WMU – Internal Application.
        External applicants should use the WMU Application.
    Additional Position Information
        Terminal position through 03/31/2024, with the potential for renewal.
        Staff Compensation System pay grades and rates are available using the URL:
        Effective June 26, 2023, the Staff Compensation System pay grades and rates are available at: https://wmich.edu/hr/staffcompensation
        Western Michigan University offers generous benefits to its employees including health, dental, vision, life and disability insurance, retirement, and tuition discount for the employee and tuition remission for eligible dependents. To access information about the specific benefits available for this position, go to:https://www.wmich.edu/hr/enrollment-staff
    Physical requirements and working conditions       
        Office or other indoor work with minimal physical demands such as occasionally lifting or moving materials less than 25 pounds.
        Work is generally performed in a well-lit, temperature-controlled indoor environment with occasional exposure to the outdoors or any number of elements