key Account Manager

Job Description:
 
A fast-paced vacation rental and real estate management firm is looking for a Key Account Manager to assist with the development and support of homeowner client relations.
 
 
Highly Organized and Task Oriented!
 

• Capable of handling a variety of different duties and responsibilities
• Multi-tasking at a high level
• Team player excited to see others achieve goals
• Available to work weekends and some holidays
• Strong communication skills
• Strong follow through skills
• A keen eye for home details
• Organized and strong record keeping skills

• Customer retention is the key goal of this role
• Utilize the company systems and processes as established.
• Record and report owner issues and areas for concern including outcome and closer.
• Visit customer homes as determined necessary and when homeowners are visiting the home.
• Maintain regular contact with homeowner clients to ensure needs are being addresses as appropriate
• Evaluate customer needs and market recommendation for action to various company department heads.
• Ability to work some weekends and evenings

• Reliable Transportation and Valid Driver’s License
• High School Diploma
• Knowledge of Microsoft Office Suite and Mac/Apple applications and ability to adapt and acquire user skills with various software applications for business operations
• 3-5 years of customer support/management experience