Manager (Floor Leader)

MANAGER

(Floor Leader)

21+
$15.00 Plus Tips
 

Position Summary: The Manager (overseer) is responsible for the daily operations of Sherman’s Dairy Bar. Providing our Guests with efficient, courteous service, quality products, great presentation in a clean environment with a well-trained team while creating a fun and learning workplace for our Team Members.

 

Leading Team Members and yourself:

Management is about persuading people to do things they do not want to do, while leadership is about inspiring people to do things, they never thought they could.

 

· Arrive at least 30 minutes before shift.

· To take ownership and solve problems that could impact their shift or other shifts

· Daily walk-throughs of Dairy Bar – check tempering cabinets, dip cabinets, soda fountain, thermostats, deep freeze (compressors and product), parking lot & grass area

· Managing Team Member scheduling to ensure that shifts are always covered

· Lead Huddles

· Training new Team Members in job duties and work culture to help them become a success at Sherman’s.

· To provide in-the-moment coaching to Team Leaders and Team Members

· To lead Team Leaders so that they can better lead their areas

· Leads teams by example and establishes a positive hands-on approach that inspires productivity and improves Team Member retention.

· Help foster a positive morale on shifts. No “clicks”

· Monitoring Team Member performance to ensure that they are meeting Sherman’s standards for quality and speed of service

· Interact with Team Members (keeping the Team Members smiling/moving, portion control, handwashing, etc.)

· Train Team Members on proper sanitation, cleaning procedures and handling

· Hold bi-weekly reviews of each Team Member. Are they living out the Playbook?

· Ensure Team Members are working their assigned position(s)

· Assign additional tasks during downtime

· Don’t speak negatively on shifts about others, (Team Members, or Guests)

· Playbook guidelines/requirements are followed

· Manage disciplinary actions “points”

· Plan one team meeting per month

· Ensuring that Guests are satisfied with their experience by providing excellent Guest Service

· Handling Guest complaints and resolving issues with them to ensure a positive experience

· Every Treat adhering to standardized levels of quality and taste.

· Assist Team with Guest allergens

· Be proactive vs reactive (with Guests, Team Members, tasks)

· “2 Things”… Leave with a SMILE and ICE CFREAM

· Cleanliness and food safety / cross contamination / allergens

· Engaging Team Members to maintain interior and exterior cleanliness

· Facilitate the "Clean as You Go" Process

· Maintain a "5 out of 5" Cleanliness Mentality in ALL AREAS

· Ensure all areas are ready, clean, and stocked for peak hours

· S.O.U.P. (Sense of Urgency, Please)

· Problem solver / Solutions provider.

· Keep supplies stocked (plastics, toppings, cones, napkins, etc), Low stock write on order board

· Track all waste and refunds

· All check lists are completed correctly

· Accidents… file out report and turn in to GM

· Close out POS at night along with paperwork

· Open POS for morning shifts

· Being able to close Sherman’s at night

· Noting anything that’s running low

· Help with morning duties – laundry, cleaning dip cabinets, water flowers (if available) and pick-up trash outside.

· To hold team members accountable to the Playbook and Operational Standards

· Promptly report policy violations to General Manager

· Prep cash drawer for your shift & reconcile drawer at the end of your shift.

· Rotate ice cream in tempering cases

· Stock ice cream into tempering cases

· Keep ice cream stocked in dip cabinets

· Rotate nuts, brownies, strawberries from freezer to fridge to dairy bar

· Responsible for making Sherman’s whip cream

· Help to sell gift cards

· Answer Dairy Bar phone with a smile in your voice. “Good afternoon/evening, thank you for calling Sherman’s Dairy Bar, this is ____your name___, how may I help you?” This is to be spoken comely, not as quickly as you can say it.

· Help sell Sherman’s merchandise and keep inventory

· Attend Manager’s meeting once a week for an hour

Requirements:

Þ Must be 21 years old or older

Þ Read Playbook and pass quiz

Þ Attend Sherman’s Team Orientation

Þ Confirm you are in ADP timeclock system

Þ Completed State, Federal & Sherman’s paperwork

Þ Introvert – Extravert quiz

Þ Read Sherman’s History and pass quiz

Þ Read through job description and have any questions answered

Þ Pass Ice Cream Training and pass quiz. For fun

Þ Watch Washing hand video and quiz

Þ Complete knowledge of Sherman’s menu and ice cream flavors – pass quiz. For fun

Þ Download Home Base app & have all information filled in.

Þ Dishwasher PowerPoint and quiz

Þ Filling chemical bottles PowerPoint and quiz

Þ Making quarts PowerPoint and quiz

Þ Mopping PowerPoint and quiz

Þ Garbage bags PowerPoint and quiz

Þ Filling ice PowerPoint and quiz

Þ Laundry PowerPoint and quiz

Þ Shinning PowerPoint & quiz

Þ Watch replacing garbage bags and pass quiz

Þ Ice cream cross contamination PowerPoint and quiz

Þ First Impressions / Guest Service training & quiz

Þ H E A R D quiz

Þ ServSafe certified in Food Handler & Allergens online

 

 

 

 

 

Supervision:

Reports to the General Manager