Inside Sales & Customer Experience Specialist
Base + Commission | 100% Employer-Paid Health Benefits | Career Growth Track
South Haven, MI | In-Office
Are you someone who loves helping people — but also enjoys earning commission for doing it well?
Do you believe customer service and sales can (and should) work together?
Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.
This is not a cold-calling role.
This is not high-pressure selling.
This is a professional role where you:
? Serve
? Educate
? Protect
? And grow revenue naturally through conversations
?? Full Benefits — 100% Employer Paid
We invest in our people long term.
We cover:
- ? Medical (100% employer paid)
- ? Dental (100% employer paid)
- ? Vision (100% employer paid)
You focus on growth — we handle the coverage.
?? What This Role Actually Does
You will be the first voice many customers hear when they call our agency.
Daily responsibilities include:
- Answer inbound service calls (billing, claims, policy changes)
- Review coverages and explain them clearly
- Identify gaps and cross-sell opportunities
- Transition service calls into sales conversations naturally
- Conduct customer policy reviews
- Follow up on renewal increases and rate questions
- Support retention by delivering world-class experiences
- Meet daily revenue and activity expectations
Every role in our agency is revenue-generating — including this one.
?? Compensation
- Base salary + commission (W2)
- Bonuses for cross-sell and retention performance
- Additional promotions and incentives
- Realistic earning potential: $50,000–$75,000+
- Long-term growth into senior service or sales roles
?? What Success Looks Like Here
You will learn to:
- Turn a billing question into a coverage review
- Turn a policy change into a bundling opportunity
- Turn a rate concern into a value conversation
- Turn a simple interaction into long-term loyalty
We will teach you:
- A proven sales & service process
- How to explain discounts clearly and confidently
- How to protect customers the right way
- How to increase retention while increasing revenue
You are not “just answering phones.”
You are protecting families and strengthening relationships.
?? Who This Role Is For
You’ll thrive here if you:
- Enjoy talking to people
- Have a calm, confident phone presence
- Are coachable and growth-minded
- Want a career, not just a job
- Take feedback well
- Want stable income with upside
- Believe in doing what’s right for the customer
No insurance experience required — we train.
Michigan Property & Casualty license required or willingness to obtain (we help you through the process).
?? Why Harbor Shores Insurance & Financial?
- Family-owned agency with strong leadership
- Clear training and mentorship
- Structured expectations (no guessing)
- Growth opportunities within the agency
- High standards + supportive culture
- Full health benefits paid by employer
We are building a professional team — not a temporary staff.
?? Growth Path
This role can lead to:
- Senior Service Specialist
- Inside Sales Producer
- Outside Sales
- Team Lead
- Operations Support
If you prove yourself, the ceiling rises.
?? Ready to Apply?
If you want stability, growth, full benefits, and the opportunity to earn more by serving people well — we want to meet you.
Apply today.
Ready to Build a Career You’re Proud Of?
If you’re serious about winning — not just working — hit Apply.
We’ll reach out with next steps and get you started.
Join a team where effort = income, and potential = unlimited.
Harbor Shores Insurance & Financial | Good Work. Good Life. Good Hands®
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(269) 637-5171
