Inside Sales & Customer Experience Specialist
Base + Commission | 100% Employer-Paid Health Benefits | Career Growth Track
South Haven, MI | In-Office
Are you someone who loves helping people — but also enjoys earning commission for doing it well?
Do you believe customer service and sales can (and should) work together?
Harbor Shores Insurance & Financial is hiring an Inside Sales & Customer Experience Specialist to handle inbound calls, service requests, and turn everyday conversations into meaningful protection opportunities.
This is not a cold-calling role.
This is not high-pressure selling.
This is a professional role where you:
- Serve
- Educate
- Protect
- And grow revenue naturally through conversations
Full Benefits — 100% Employer Paid
We invest in our people long term.
We cover:
- Medical (100% employer paid)
- Dental (100% employer paid)
- Vision (100% employer paid)
You focus on growth — we handle the coverage.
What This Role Actually Does
You will be the first voice many customers hear when they call our agency.
Daily responsibilities include:
- Answer inbound service calls (billing, claims, policy changes)
- Review coverages and explain them clearly
- Identify gaps and cross-sell opportunities
- Transition service calls into sales conversations naturally
- Conduct customer policy reviews
- Follow up on renewal increases and rate questions
- Support retention by delivering world-class experiences
- Meet daily revenue and activity expectations
Every role in our agency is revenue-generating — including this one.
Compensation
- Base salary + commission (W2)
- Bonuses for cross-sell and retention performance
- Additional promotions and incentives
- Realistic earning potential: $50,000–$75,000+
- Long-term growth into senior service or sales roles
What Success Looks Like Here
You will learn to:
- Turn a billing question into a coverage review
- Turn a policy change into a bundling opportunity
- Turn a rate concern into a value conversation
- Turn a simple interaction into long-term loyalty
We will teach you:
- A proven sales & service process
- How to explain discounts clearly and confidently
- How to protect customers the right way
- How to increase retention while increasing revenue
You are not “just answering phones.”
You are protecting families and strengthening relationships.
Who This Role Is For?
You’ll thrive here if you:
- Enjoy talking to people
- Have a calm, confident phone presence
- Are coachable and growth-minded
- Want a career, not just a job
- Take feedback well
- Want stable income with upside
- Believe in doing what’s right for the customer
No insurance experience required — we train.
Michigan Property & Casualty license required or willingness to obtain (we help you through the process).
Why Harbor Shores Insurance & Financial?
- Family-owned agency with strong leadership
- Clear training and mentorship
- Structured expectations (no guessing)
- Growth opportunities within the agency
- High standards + supportive culture
- Full health benefits paid by employer
We are building a professional team — not a temporary staff.
Growth Path
This role can lead to:
- Senior Service Specialist
- Inside Sales Producer
- Outside Sales
- Team Lead
- Operations Support
If you prove yourself, the ceiling rises.
Ready to Apply?
If you want stability, growth, full benefits, and the opportunity to earn more by serving people well — we want to meet you.
Apply today. Email rmazigian@allstate.com with why you're a fit!
Ready to Build a Career You’re Proud Of?
If you’re serious about winning — not just working — hit Apply.
We’ll reach out with next steps and get you started.
Join a team where effort = income, and potential = unlimited.
Harbor Shores Insurance & Financial | Good Work. Good Life. Good Hands®
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(269) 637-5171
