Information Center Clerk

• Location90 Blue Star Highway, South Haven, MI, 49090, United States
• Base Pay$17.25 / Hour
• Job CategoryPolice Protection
• Employee TypeFull-Time

Provide high-level administrative support for Police Chief and other departments within the City by handling information requests, performing clerical functions such as preparing correspondence, receiving visitors and scheduling meetings. Regularly scheduled shift will be a rotating 12-hour night shift, working 7pm - 7am. During orientation, training will take place on various days and shifts.   

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in carrying out administrative detail and handle routine administrative matters independently.  Make appointments, answer telephone requests and assist visitors by directing to appropriate parties.  Record and follow up on various citizen complaints that are of a non-criminal nature.  File and retrieve departmental documents, records, and reports.
• Prepare correspondence, records and reports, using word processing, spreadsheet, database, or presentation software.  Open, sort and distribute incoming correspondence, including faxes and email.
• Communicate relevant information regarding street closures, power outages and water main breaks and community events to appropriate parties.
• Operate LEIN terminal.  Prepare press releases for the police department as directed by the police chief or his/her designee.
• Issue gun permits and burn permits.  Maintain a variety of departmental databases, including the Sex Offender Registry and fleet and vehicle records.  Schedule vehicle maintenance required.
• Assist sergeants to ensure proper staffing and assist SHAES with call backs.
• Sell seasonal parking passes and process receipts for parking and beach parking for deposit.
• Train other departmental and City employees in areas of expertise.
• Order office and operating supplies as needed.
• Frequent contact with customers and other departments requiring courtesy, discretion, and sound judgment.
• Other duties may be assigned to meet business needs.

MINIMUM QUALIFICATIONS

Education and Experience:
High school diploma or GED equivalent, two to four years of related work experience

Necessary Knowledge, Skills and Abilities:
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology. Proficiency in MS Word and Excel. Possess clear written and verbal communication skills. Ability to work in fast paced environment while maintaining great attention to detail and maintain confidential information.

LICENSING AND CERTIFICATION
LEIN and Notary Public certifications are required. 

TOOLS AND EQUIPMENT USED
Desktop computer; Microsoft office, including MSWord, Excel and Outlook; Adobe.  Multi-line telephone systems

PHYSICAL DEMANDS
Requires the ability to sit for long periods of time and perform repetitive data entry.  This position requires some standing in order to interact with customers. Ability to lift materials and supplies up to 25 pounds.
 

EQUAL OPPORTUNITY EMPLOYER/DIVERSITY, EQUITY, INCLUSION (DEI)

The City of South Haven is an Equal Opportunity Employer who places a high value on diversity, equity, and inclusion. The City of South Haven comprises a diversity of individuals from varying gender identities, racial/ethnic backgrounds, socioeconomic statuses, abilities, and more. The diversity of our community is one of our key strengths, and the City is committed to continuing to grow our commitment to DEI/ Employees are expected to interact with one another and with citizens in a manner that demonstrates respect and appreciation for each person and the diverse groups they identify with.

WORK ENVIRONMENT

The City of South Haven is a drug-free workplace. This position works in an indoor office setting. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.