Marina Customer Service

• Location148 Black River Street, South Haven, MI, 49090, United States
• Base Pay$14.00 / Hour
• Job CategoryParks and Recreation
• Employee TypeSeasonal

Customer Service Staff at South Haven Marinas are responsible for greeting boaters and welcoming them to the marina.  Staff will provide friendly customer service, answer general questions, and provide information as needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide front desk support for boaters
• Provide guests with slip information as needed
• Sell ice and process payments
• Answer phones
• Make reservations
• Additional duty for Northside Marina Staff
  • Sell Black River Park gate keys
• Additional duties and responsibilities for Southside Marina Staff
  • Run arrival and departure report at the start of each day
  • Transfer arrival and departure information to dock sheet
  • Check in boaters as they arrive
  • Check out boaters as they depart
  • Post daily weather forecast for boaters
  • Ensure all departures have departed by the specified check-out time
  • Reserve overnight slips and process payments
  • Reserve temporary slips and process payments
  • If possible, accommodate last minute reservations
• Other duties as assigned
• May be required to cross-train as Dock Hand

MINIMUM QUALIFICATIONS

Education and Experience:
High School Diploma or GED preferred.  If a minor, must provide us with a work certificate from your school.

Necessary Knowledge, Skills and Abilities:
Must have the ability to always display a friendly and professional demeanor.  Must have reliable transportation available to get to/from work.  Must be dependable, adaptable/flexible, and people oriented. Must be able to address unforeseen circumstances that arise.

LICENSING AND CERTIFICATION
If over 18 years of age, may be required to drive a City vehicle. If required to drive a City vehicle, must have a valid State of Michigan Driver’s License.

TOOLS AND EQUIPMENT USED
Computer, printer, calculator, marine radio, phone, cash register, credit card machine.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee frequently is required to stand, talk and hear. The employee is occasionally required to walk; sit; climb, balance, stoop, kneel, crouch, crawl and smell.

• Must be able to lift, push, and carry up to 40 pounds.
• Must be able to stand or be physically active for extended periods of time
• Must be able to tolerate prolonged exposure to sunlight.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT
The City of South Haven is a drug-free workplace. Work will be in an office setting and outdoors; therefore, the employee may be subject to working in all weather conditions. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER/DIVERSITY, EQUITY, INCLUSION (DEI)

The City of South Haven is an Equal Opportunity Employer who places a high value on diversity, equity, and inclusion. The City of South Haven comprises a diversity of individuals from varying gender identities, racial/ethnic backgrounds, socioeconomic statuses, abilities, and more. The diversity of our community is one of our key strengths, and the City is committed to continuing to grow our commitment to DEI/ Employees are expected to interact with one another and with citizens in a manner that demonstrates respect and appreciation for each person and the diverse groups they identify with.